About Us
Stitchworks Custom Apparel was established in 2014 and is run by professionals with more than a decade of experience in the promotional apparel industry. We offer a wide variety of decoration services, including screen printing, embroidery, digital printing, names and numbers, and custom engraving.
We make a conscious effort to support BIPOC- and AAPI-led businesses and work with family-operated and local Canadian contractors and decorators.
Requesting a quote
To help us prepare a quote for your custom idea, please include the following details:
Your garments or products
Let us know which styles you would like to customize. Browse our catalogues for promotional, retail, and corporate products. If the selection feels overwhelming, email sales@stitchworks.ca. Our team can suggest options based on your needs.
Your artwork and decoration method
Send your artwork and preferred decoration method. If you’re unsure which method is best, we can guide you once we see your design.
Screen printing requires vector artwork. If you don’t have a vector file, send the files you have and we can include a vector conversion fee in your quote. We do not make other edits or design changes. For text-only designs, please specify the font.
Your quantity
Pricing depends partly on order volume, so please provide an approximate quantity. If you’re still deciding, send a range and we can quote several quantities. Our minimum order is 24 pieces per design.
Your deadline
Tell us about any deadline as early as possible. Our average turnaround time is two weeks. When possible, we’ll do our best to accommodate rush requests.
Placing your order
Once you’re ready to proceed, we require a 50% deposit to get started. We accept Visa, Mastercard, PayPal, Interac e-Transfer, cheques, and direct deposit.
After receiving your deposit, we’ll order your garments and prepare your proof. Production begins only after we receive written approval of your digital mock-up or sew-out.
Production and shipping
We use production facilities in British Columbia and Ontario and ship across Canada, primarily through UPS and Canada Post. Larger pallet shipments travel by LTL freight for cost efficiency. Local pickup may be available where your order is produced.
Our number one priority at Stitchworks.ca is you. We’re here to help you feel taken care of throughout the ordering process and satisfied with your finished products.